We have put this nifty guide of important information when using DasAdult to help clarify the purchase and shipping process.

 
I just bought something from your site. How long it will take to arrive?

All orders are verified and validated before shipping for correct and true information. On average it can take minutes however in some instances it may take a full 24-48 hours to process your information (This usually happens if there is incorrect billing information, or incomplete or incorrect shipping details). We are an EXTREMELY SECURE SITE, so we will contact you directly via phone or email if there is any clarification needed.

 
What Are The Shipping Times?
We Have 3 Levels Of Service.
  1. Das Economic: A Free Promotional Shipping Method on Purchases of $69 or more. Estimated Delivery Time From Processing is 5-8 Business Days.


  2. Das Standard: An Upgraded Delivery Method. Standard Ground Services of UPS/FEDEX/USPS are used (Our choice & discretion to promptly & correctly fill your orders). Delivery Time From Processing is 2-4 Business Days.


  3. Das ExpressThis Gets Off In a Hurry! The Fastest Method We have. Once order is processed, the package is shipped using a 1-2 Day Guarantee from processing. PLEASE NOTE The 1-2 Days will be on top of the processing time of 24-48 hours. Delivery may also occur on the weekends however is not guaranteed.

ALL SHIPPING METHODS SHOULD BE CALCULATED AFTER PROCESSING TIME. ORDERS ARE NOT PROCESSED OVER THE WEEKEND. ORDER PLACED ON WEEKENDS & HOLIDAYS WILL START PROCESSING NEXT BUSINESS DAY!

 
Confidential Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Your order will come in a plain unbranded box. The Label Will Show It's From The "Shipping Dept" with a Return Address.

Your Credit/Check & Paypal Account Will Show Up as "Das Cheap". This is our parent company and will show up on either your statement or paypal as such.

 
Do You Ship Internationally?

Yes, we do! We Ship to almost any country with a confirmed account and verifiable billing information. At checkout you will have to select the "International Customer" option to calculate real-time shipping quotes to your destination.

 
Do You Accept Returns Of Your Products?

We are Sorry, however we do not accept any returns of the merchandise on Das Adult.com Mainly for the fact that all of these items are designed to come into close personal contact with their users.

This is done for the health, safety and peace of mind of our customers. There are ABSOLUTELY NO EXCEPTIONS on returns. If you are unsure of the details on any of our products you can check out our Adult Product Reviews, or contact Customer Service for more information on the item.

 
Do You Offer a Warranty on the Products You Sell?

Even though we don't offer refunds, we of course have a Warranty in Place in the event a product is non-functional or DOA. If the Item has been purchased within 30 days, and stops working then we will be happy to replace it for you free of charge for the SAME EXACT ITEM minus the return shipping to us.

In order to receive a Replacement Request Authorization, please contact our Customer Service here! No, replacements can be made first without a request.

 
Can I cancel my order?

You can cancel an order ONLY if the item has not gone into "Processing". Due to the time frames, and immediate nature of handling your orders for fast timely service orders usually start processing within minutes and have a small window for cancellation (This can be done in the backend of your account when you sign in!). However once it goes into Processing, there is nothing we can do and the order will be sent, so please keep this in mind when placing your order.

 
How can You Contact Das Adult.com?

You can email us at Customer Service, or you may also contact us through live chat during normal business hours. You may even contact us directly through your account.

Alternatively you can contact us via phone as well at: 1-626-435-0063 Option 1 ( Mon - Fri 11am-6pm PST/West Coast Time)